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  • Customers like
    • Cruise ship events and the artwork1
    • Artwork on board the ship1
  • Customers don't like
    • Customer service4
    • Low speed4
    • No offer to resolve matter3

  • Jun 24
  • Professional Services
  • Ipswich, Suffolk
  • Etching Framed Print
  • 68
  • REVIEW RATING 4/5

Park West Gallery took advantage of my elderly father in law, when on a Celebrity X Cruise, by selling him an etching for four times it's value. They seem to take advantage of elderly folks who are relaxed and in holiday mood and mislead them on the value of the art works they sell. When challenged after the cruise Park West Gallery twice wrote stating a value which differs wildly from that of... Read more

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  • Jun 11
  • Auctions and Internet Stores
  • Newark, Delaware
  • Cancellation Policy
  • 191
  • REVIEW RATING 5/5

My husband and I purchased several pieces of art on our most recent cruise (Worst mistaken impulse buy ever!). I contacted the gallery immediately after returning home and altered our order before any items could be shipped to adhere to their refund policies. At first I spoke with a very helpful lady who said that the order had not yet been entered into their systems and she was unable to process... Read more

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  • Jun 10
  • Auctions and Internet Stores
  • Sunshine Coast, Queensland
  • Artwork
  • 109
  • REVIEW RATING 4/5

When I received three pieces I had purchased on P&O cruise in March 2015 out of Brisbane Australia, one has what appears to have around six marks,like water droplets on it. I emailed Park West & was asked to photograph the marks which I did. I was then asked to return that piece by FedEx using their account & a replacement would be sent. I contacted FedEx who said I needed the... Read more

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  • Jun 08
  • Auctions and Internet Stores
  • Montreal, Quebec
  • Artwork
  • 2
  • 2
  • 94
  • REVIEW RATING 4/5

Cruised on the ship of Royal Carrebian Oasis of the seas and purchased the art work from them belonging to Romero Britto. Work was suppose to arrive within 4 weeks from the time I've purchased it. Now it's been six month I had no news. Calling customer service they still haven't sent it! Now I can't reach them so had to call Oasis of the ship for an assistance. Still no response! Filing a... Read more

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  • Apr 14
  • Auctions and Internet Stores
  • Penticton, British Columbia
  • Celebrity Infinity Cruise
  • 310
  • REVIEW RATING 4/5

what a show...great entertainment....attended celebrity infinity cruise auction regularly to watch the pros at work during at sea days on a 45 day cruise.....so, i had lots of time to watch and compare different approaches with different audiences.... .... they are sort of a combination of false friendship, humor, lots of clapping and rah rah to create additional excitement fueled by a... Read more

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  • Apr 13
  • Cruises and Ships
  • Positive Experience
  • 452
  • REVIEW RATING 5/5

I purchased several works of art during the auction while on the Carnival Liberty Cruise to the Eastern Caribbean. After all was said and done, I found the purchases to be very expensive - several thousand dollars. The framing cost more than the art work. It took several weeks for me to receive my purchases. Also, I found the appraisals to be low in regard to what I was told during the auction.... Read more

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  • Mar 02
  • Auctions and Internet Stores
  • Exchange Policy
  • 468
  • REVIEW RATING 5/5

Although told on-board that we could exchange a piece valued at equal or greater value, once on land, Park West said they will not honor the promise made by their staff on-board. The Park West staff said that they were in touch with "Southfield" (Park West's HQ) and gave me names to call to arrange for the return of our original purchase to receive credit. "Southfield" now says that these... Read more

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  • Feb 23
  • Furniture and Decor
  • Farmington, Connecticut
  • Positive Experience
  • 439
  • REVIEW RATING 5/5

My husband and I have been buying artwork on board cruise ships from Park West for at least 10 years. Although we've had a few pieces take a few months to arrive after the end of the cruise, we've never had a single problem with damage or billing or anything else. One time, we bought a piece, only to realize once we got home that we already had that piece in storage. We called Park West and the... Read more

Was this review helpful? 3 2

Celebrity reflection is great. Just avoid park west galleries 5 months later I'm still trying to get broken artwork fixed Add comment

  • Jan 05
  • Auctions and Internet Stores
  • Auckland, Auckland
  • Prints
  • 375
  • REVIEW RATING 5/5

I purchased 4 prints 2 arrived ok 1 was damaged but was able to be fixed for 100usd so park west paid out (although it took ages) The final picture came damaged. Was sent back and returned damaged again. It will cost 300usd to fix the damaged glass and frame through a local art framer but park west will only compensate me 100usd max. 5 months after purchase I'm still battling . The service is... Read more

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