1.8
  • Cruise ship events and the artwork1 votes
  • Customer service3 votes
  • Poor packaging2 votes
  • Low speed2 votes
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  • Mar 02
  • Auctions and Internet Stores
  • Exchange Policy
  • 152
  • REVIEW RATING 4/5

Although told on-board that we could exchange a piece valued at equal or greater value, once on land, Park West said they will not honor the promise made by their staff on-board. The Park West staff said that they were in touch with "Southfield" (Park West's HQ) and gave me names to call to arrange for the return of our original purchase to receive credit. "Southfield" now says that these... Read more

Was this review helpful? 1 0

  • Feb 23
  • Furniture and Decor
  • Farmington, Connecticut
  • Positive Experience
  • 146
  • REVIEW RATING 4/5

My husband and I have been buying artwork on board cruise ships from Park West for at least 10 years. Although we've had a few pieces take a few months to arrive after the end of the cruise, we've never had a single problem with damage or billing or anything else. One time, we bought a piece, only to realize once we got home that we already had that piece in storage. We called Park West and the... Read more

Was this review helpful? 2 1

Celebrity reflection is great. Just avoid park west galleries 5 months later I'm still trying to get broken artwork fixed Add comment

  • Jan 05
  • Auctions and Internet Stores
  • Auckland, Auckland
  • Prints
  • 216
  • REVIEW RATING 5/5

I purchased 4 prints 2 arrived ok 1 was damaged but was able to be fixed for 100usd so park west paid out (although it took ages) The final picture came damaged. Was sent back and returned damaged again. It will cost 300usd to fix the damaged glass and frame through a local art framer but park west will only compensate me 100usd max. 5 months after purchase I'm still battling . The service is... Read more

Was this review helpful? 3 0

  • Jan 02
  • Auctions and Internet Stores
  • Artwork
  • 1
  • 1
  • 655
  • REVIEW RATING 5/5

I have just come off the Norwegian Gem.....My friend just got ripped off for 35K......the stuff is virtually worthless,,,,,,The auctioneer named Chris told me he is quitting and going to Chiropractor School..... These people are a disgrace.....Kim and Chlesea as well.....not cool ripping people off. Many of the art work that they were selling was not the true price....a Peter Max selling for... Read more

Was this review helpful? 4 3

  • Dec 16, 2014
  • Auctions and Internet Stores
  • Prints
  • 485
  • REVIEW RATING 5/5

Royal Caribbean ship to Cayman Isle October 16th, 2014, we purchased 3 prints from Park West Gallery auction on the ship as "Matted, Framed and Shipped". Well guess what..... No Deal, they wrapped them up in tissue and stuck in a 4" tube and shipped to us a month later. No Matting as promised and no Frame as promised and when I called to voice my issue, the little girl on the phone told me the... Read more

Was this review helpful? 2 1

  • Dec 04, 2014
  • Auctions and Internet Stores
  • Washington, District Of Columbia
  • Scott Jacobs Painting
  • 1
  • 1
  • 731
  • REVIEW RATING 5/5

My wife and I love art. We buy it in local art galleries, online and every time when we go on cruises. We have been devoted customers of Park West gallery for the last 4 or 5 years. But the last purchase made us upset and feel cheated. My wife attended VIP event in Washington, DC last February and bought one of Scott Jacobs' original paintings. The painting was paid in full a few months ago... Read more

Was this review helpful? 3 0

  • Nov 12, 2014
  • Auctions and Internet Stores
  • Artwork
  • 326
  • REVIEW RATING 5/5

The auctions on board cruise ships have always been one of the highlights, deliveries of the ordered goods always come with big problems. While Park West promise to be "global", they simply are not ready for overseas shipments. Damaged deliveries, in-complete deliveries, wrong framing, late deliveries, poor custom’s clearance: in the past five years we faced problems with each and every... Read more

Was this review helpful? 3 0

  • Sep 12, 2014
  • Auctions and Internet Stores
  • Bedford, Texas
  • Positive Experience
  • 481
  • REVIEW RATING 5/5

Bought art, very happy We bought original pieces and carried them off the boat. Buy what you like for yourself. You would not go totheHoliday Inn to buya Rembrandt.....would you? So, dont buy on a boat anything you dont love for arts sake. We returned a piece after I was let go from my job the day we got back! We kept one 1700 piece and returned the 3100 piece....... happy everyday we look at i... Read more

Was this review helpful? 0 2

  • Aug 26, 2014
  • Auctions and Internet Stores
  • Art Piece
  • 384
  • REVIEW RATING 5/5

Have received item PRM079 & REG366 284399 UPS carrier delivered without informing us we had to pay them import charges & Handling charges., so took a chance. CP%11 184295.0254 Umbrella Man with Cane 2006 Peter Max (framed) , can you advise as soon as possible. if this has been shipped ? At what stage is it in the process? and a request that the carrier contacts us!!!!. We are going... Read more

Was this review helpful? 2 0

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