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1.3

My husband and I purchased several pieces of art on our most recent cruise (Worst mistaken impulse buy ever!). I contacted the gallery immediately after returning home and altered our order before any items could be shipped to adhere to their refund policies.

At first I spoke with a very helpful lady who said that the order had not yet been entered into their systems and she was unable to process a cancellation until it showed up in their systems. She promised me that she would hold my information and as soon as the information was accessible she would cancel the order and process the refund. She did tell me that the refund would be sent to Princess Cruises then they in turn would refund my credit card. THIS IS NOT TRUE!!!!

According to Princess Cruise Lines, the refund should be issued directly from the gallery minus the 15% fee =(. I called back in a week or so to follow up on the cancellation of my order and was told that the lady I spoke with no longer worked for the company, however, she passed the information and assignment to another employee. I have made several attempts to contact the gallery but have been met with curt and unwelcoming tones and dispositions from the customer service agents. They stated that I should see my refund within 2 billing cycles at the most.

Well that time has come and gone and I am still waiting for my refund. THESE PEOPLE MOVE AT THEIR OWN PACE AND HAVE NO RESPECT FOR THEIR CUSTOMER'S NEEDS AND DESIRES.

I wish that they would cut through all of the smoke and mirrors, adhere to their widely proclaimed return policies, and return my money. ARGGGGGGGGGG

Reason of review: Slow processing of refund.

Monetary Loss: $17503.

Preferred solution: I would like to cancel my order in it's entirety and have ALL of my money refunded IMMEDIATELY. I do not feel that, at this point, I should be forced to pay your 15% penalty fee as I have been forced to pay a rather high interest rate on my credit card....

Park West Gallery Cons: Customer service, No offer to resolve matter, Low speed.

Location: Newark, Delaware

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Lakeitha Zjz

Ordered painting aboard ship on 3/9/19. First received painting on 3/15/19.

Today is 5/19/19. Retuned on 4/3/19 . You can add me to being very unsatisfied with the return policy. Since I returned the painting with out even taking them from their shipping boxes.

I returned them within a week. This has been 4/3/19. Have call and received no satisfaction with 8 or more phone calll.

Just the run around. HORABLE SERVICE.

Guest

File a complaint with the Federal Trade Commission at ftc.gov or call 202-326-****

Guest

Did you ever get any satisfaction on the refund for the artwork? I purchased some artwork on a cruise, 11/2016 and awaiting on a return call reference my artwork. Just wondering from a nervous buyer.

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