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Park West Gallery - Wrong frame, split frame, defective artwork, and worst customer service
Purchased 3 pieces of art on cruise in JUL 2017. Received shipment at the end of AUG. 1. PW shipped one painting in wrong color frame and at first acted like I was to blame. When they discovered their mistake they send "oh well..." Not the way to treat polite...
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2.0
I liked
  • Nice pieces of artwork
  • Service onboard the ship
  • Sales people were nice
I didn't like
  • Non customer service
  • Late delivery
  • Defective artwork
#1101594
Purchased a Giclee from Park West Galleries while cruising on NYL out of NYC in May of 2017. Painting received defective - canvas not properly attached to frame causing bubbling and painting was missing embelishment. Replacement received defective, missing...
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Product
I didn't like
  • Receiving defective painting three times
#1099373
I have emailed park west many times now, not once have I got a response. I purchased 4 pieces of art on a ship. 3 of the 4 are damaged. I spent a lot of money for these and i expected them to be in perfect shape. I understand things happen in shipping but 2 of the...
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1.9
I liked
  • Sales people were nice
I didn't like
  • Lack of communication
  • Over priced even when told i was getting a deal
  • Late delivery
#1098066

Cruise Ship Art Auctions Review

Park West Gallery
#1028553
I have been blocked on the Park West Gallery Facebook page from viewing visitor posts or posting my comment on posts that complain about PWG. The Federal Trade Commission invites complaints from victims of Park West Gallery and cruise line shipboard art "auctions" at ftc.gov or by calling 202-326-2222. Please file your complaint to join others like myself who have been victimized.
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we were on a cruise july 2017 and bought numerous pieces of art after glasses and glasses of champagne they were passing out at the auctions. they had us open several credit cards on different nights and "combine", then they had totals on different folios. totally...
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Anonymous
Jckrich

How could anyone be so naive. I have been on several cruises and attended the art auctions, never have I been pressured or over served champagne. It sounds as if you caused ...

Anonymous
Ramja

I have attended MANY cruise auctions held by PW and have never seen them over-serve the champagne. They only have one credit card to offer (through Comenity Bank), so I don't ...

1.6
I didn't like
  • Sell tactics
  • Sell
#1083369
I am considering a class action suit against Park West Gallery. Many people out there have experienced bad customer service, rude treatment, lack of getting what was ordered and even possible fraud as I experienced. A credit card was opened without my knowledge or...
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Anonymous
Anonymous

I am also interested in this lawsuit.Please contact me @ brumby808@gmail.com

Anonymous
Anonymous

I would be interested in lawsuit. Reply to jafgraf@bellsouth.net if interested

We have purchased from Park West for years. This February we purchased a lithograph. 2 months later we were told they still didn't have it available. Their guarantee that we could get a refund up to 40 days after receipt of the purchase. Well, now 5 months later, and...
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2.9
I liked
  • Sales staff
I didn't like
  • Want my money back nearly six months and no painting
#1075065
I purchased a Nano Lopez sculpture called "Lucy" whilst on the Carnival Spirit in May 2016. After waiting 10 months I started emailing Park West Gallery, and to date (14/07/2017) have sent 10 emails with a total of one phone call on 10/04/2017, and two emails dated...
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1.0
I liked
  • Artwork on board the ship
  • Nice pieces of artwork
  • Display of artwork
I didn't like
  • Non customer service
  • Treat people like idiots
  • Lack of communication
#1074672
Park West Gallery - DeRubeis Lighthouse
On our very first cruise back in 2016, and our very first encounter with PWG, we purchased a number of items. One happened to be The Lightouse by Chris DeRubeis, which was not a small amount of money to buy. Now this art piece was an individual artwork, as explained by...
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3.1
Product
I liked
  • Service onboard the ship
#1073559
I recently went on a cruise. We stumbled upon the art gallery. We were invited to an auction. My wife and I fell in love with a yanke picture. I ask the lady what the price was. Was a little taken aback by 1210, but she assured me this was a great deal and that it...
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1.0
#1070566
My wife and I were introduced to collecting through Park West on a SE Asia trip and a land event in Sarasota at the Ritz Carlton. The experiences with sales and auction staff were very favorable and enjoyable. Post purchase we have had not less than 8 pieces that were...
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Miami Lakes, Florida
#1070491