Park West Gallery
Reviews and Complaints
Art work canceledParkwest kept money
I have to say that after working with the customer relations dept and Lisa Hershberger of ParkWest Galleries I amcompletely satisfied with the way they nresponded to my complaint. They were easy to work with and completly did their best in resolving the complaint.
It was a pleasure to work with them in taking care of the situation. More companies should have this kind of personnel working for them. I have to really give them an atta boy for working hand in hand with me.
I would never be afraid to purchase artwork from them in the future. Once agasin thank you for making this a very good experience working with you
Neale H Siegel
Purchased art on a cruise and received inferior product
Parkwest Gallery Consumer Relations were great in working out problem
Park West Over priced art work
My wife & i Sailed on the Freedom of the seas last year. Spent tens of thousands of dollars on a rembrandt etching only to find its real value was minimal, they deceived & conned us.Dan.H.
Park west auctioner Assured us the art work was a great investment as we were buying at sea.
When the art work was delivered we sent it to sotherby's fine art department for appraisal and was shocked to be told it fell below there £3,000 minimum starting level. We did get our money back but it was anxious times.
Please make friends and family aware as thay may not get a refund. B.F.
False Promises
You may not get what you purchase!
I was on a Royal Caribbean, Voyager of the Seas three week cruise from Barcelona to Texas in November/December 2009. I have been on 16 cruises and on many have attended the auctions as I enjoy some of the art and comments by the auctioneer. I have previously bought one *** which was fine as I had in hand exactly what I had purchased.
But on this last cruise I broke down and purchased a mystery, three Itzchak Tarkay lithographs. All three were lovely, numbered and signed. They had to be shipped to me, they would not let me take them off the ship which costs much more money as they had to be sent to Mexico. When they finally arrived, I received two of the lithographs but the third was not a lithograph, was not signed and numbered by the artist, was actually quite ugly and dark and looked like nothing more than a poster, something I could buy at Wal-Mart. I was angry beyond words as in my mind destroyed Park West credibility.
The bottom line is what you think you purchased is not necessarily what will be mailed to you. I emailed them asking them to forward to me the third lithograph, signed and numbered by the artist, the third item I had purchased and was told by the auctioneer that these were the three lithographs, signed and numbered that would be received but never heard from them. I emailed again asking the same thing and it has been weeks and no reply whatsoever. Their customer service is as worthless as the service they provide. When I made my purchase, I was told they were each worth $900. I said that I thought it quite impossible to sell them for that price. He said, well, this is just for insurance purposes. So they are into majorly ripping off insurance companies.
I intend on taking many more cruises and most likely Park West will be onboard and I will attend the auction and at the beginning of each auction, I will ask the auctioneer "why is it I did not receive what I had purchased and will elaborate? And why is it that customer service did not have the courtesy to respond to any of my emails asking again for the item that I had purchased.
In the future, I will attend each of their auctions, enjoy their cheap champagne and make my comment which I think if anyone has any sense will think before raising their number and purchasing an item that will be shipped.
Park West never sent me my $11,000 of art.
Stalling in providing framed art
Park Sore Gallery - NCL Cruise Scam
Park West Gallery (Carnival Cruise)
BBB Rating and Customer Reviews
Park West Gallery is pleased to enjoy an excellent rating with the Better Business Bureau for customer service. Learn more at:
http://www.bbb.org/eastern-michigan/business-reviews/art-galleries-dealers-and-consultants/park-west-gallery-in-southfield-mi-7266/
To see positive reviews from actual Park West Gallery customers, please visit our Customer Service blog at:
http://www.parkwestportal.com/
Park West is committed to customer service and satisfaction and encourages you to contact us directly via phone at (877) 440-**** or from our website at:
http://www.parkwestgallery.com/customer-service.aspx
Full Disclosure: this information has been posted by Park West Gallery. To visit any of these sites, copy and past the link into your browser.
Park West framing not conservation framing
Park West Thieves
Park West = BAD customer service
Park West
Park West stood by their agreemenet and because of my financial hardship, cancelled the painting and credited my invoice..Customer service worked with me until this correction was resolved. Though I will never buy from Park West again, I am pleased with the way they handled my situation..I would not recommend any auctions aboard any cruise ships..The cruise line takes no responsibility to correct the problems with Park West.
If you're interested in art, my best advice would be to buy from a well known gallery. There are many galleries around who deal with local artists.
I have found these galleries to give the best deals and you never know how far the local artist will go in his/her art and what his/her paintings would be worth later on..
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Pretty sure that exact statement is bold in the rules section and is rule number 1.
I have bought from them several times and the cancellation policy is on the contract in several spots. Its not hidden in anyway.
This is what happens when you don't read what you sign! Don't blame the other company because you can't read the contract you just signed!
Sorry to say Jeff, but that part of the contract was well hidden. I am sure you have not perused all the things you have signed. But I guess we are all not perfect like you.