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Updated by user Nov 28, 2016

The assistance provided by Coenrad and Jacques Willmse has been extraordinary. In fact, it was an error on my part to include their names in the original post.

As it turns out they had absolutely nothing to do with the serious complaint I have against Park West Gallery as shown in my original posting.

Please do know that Coenrad and Jacques are the single positive aspect of this entire ordeal. I am still expecting Park West Gallery to send me a cashier's check in the amount of $9935.

Original review posted by user Nov 17, 2016

Breakaway Norwegian Cruise, Park West Gallery Auction:

I purchased Yaacov Agam's "Sky View Deep," 2007, size 6 3/4" by 7 5/8" for $9935. Coenrad and Jacques Willemse, auctioneers, put the estimated retail value at $21,000. The date of this transaction was May 28, 2016.

The contract states, "Allow up to 12 weeks for delivery."

In July I contacted Coenrad Willemse to check on the status of the delivery date of the Agam. No response.

I made other contacts in the interim, but do not have backup, e.g. phone conversations.

September 29, 2016: Email, "When is my painting going to arrive?" Response on September 30th, "I am currently traveling and working at a VIP event and do not have access to that information. Please direct your question to customer service and they will take great care of you."

Contacted customer service and not until October 11 did I hear back and by phone. Deidra was helpful. She said the inventory will be expedited, they would would refund my shipping cost of $69 and she would send me a follow up email. II would definitely hear back in 1-2 weeks. One week would be Oct. 18th and two weeks would by Oct. 25th. It is now November 17th, and I have heard nothing.

I want to received a check in the amount shown above.

I am sending this information to my attorney in Seattle and it might very well be that I receive not only the money P-W ripped off, but additional funds relative to a serious breach of contract by Park West.

I also contacted "Ask Jesse" a local Seattle CBS affiliate program to gain assistance. Unfortunately complaints need to be levied at businesses in Washington State. Even though I'm a resident of this state, Park West is in Michigan and Florida.

How have others on this website, proceeded? I would be most pleased to hear back.

I am not accepting anything from Park West except a cashiers check in the amount of $9935.00.

Reason of review: Other issue.

Monetary Loss: $9935.

Preferred solution: Full refund.

Park West Gallery Cons: Deliberate scam tactics, Lack of calls from supervisors, Lack of product delivery, Want my money back nearly six months and no painting.

Location: 29469 Northwestern Hwy, Southfield, MI 48034, USA

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Guest

You need to keep calling them as if you don't you won't get nothing

Can you talk? I am in the same boat similar

NEVER DO THE VIP IF ITS FREE NOTHING IS FREE AND THEY RIPPED YOU OFF!

My email is iang32@***.com

Drexel Wzq

Hi

I am in the same situation. Never again a VIP or regular cruise to buy art from Park West Galleries.

No customer service what so ever.

Let chat if you are free to discuss this further? Have you filed a police report?

Guest
reply icon Replying to comment of Guest-1273341

File a complaint with the Federal Trade Commission at ftc.gov or call 202-326-****

It will be worth your time to help protect all of us victimized by the onboard "art auction" fraud conducted in violation of the Uniform Commercial Code, as well as the collusion with cruise lines who receive part of the enormous profit.

Drexel Wzq

I know what you are going through as I am in the same boat. They had fedex delivery it but I did not receive it and its been 3 months now...

Guest
reply icon Replying to comment of Drexel Wzq

File a complaint with the Federal Trade Commission at ftc.gov or call 202-326-****

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