First time I purchased anything on a cruise ship and it will be my last. My wife and myself took a Caribbean cruise on Carnival from August 5 through August 12.
We decided to attend one of those "free art auctions" because of the salesperson that talked to us while we warned past the gallery. We saw a few pieces that we liked and decided to bid on them. We won them and was explained that we had 40 days to decide if we wanted to keep the art work once we got them to our house.
About 4 week later the art worked arrive to our front door. Now, Park West never told us they were shipping the art, it was lucky I checked the front door of our house.
That notwithstanding, I open the package and saw that only four of the five pieces arrived, they included a letter explaining that the fifth would be arriving "later" but they didn't offer any other details. So, I called and spoke to a very rude customer service individual and she told me that they were within the 12 week shipping period. However she could not tell me when I would receive the art work. I asked could I cancel and she said yes, but I would be returning under the "40/40" return policy.
She then said she will explain to me what that policy is and I can read along if I had the invoice. I explain to her that I was driving, so no I did not have a copy of the invoice with me. She then explained to me that I would only receive 85% of the amount spent on the artwork and that 15% is over stocking fee, however I will be receiving that 15% in the form of a Parkwest Gallery in store credit.
I've been asked to speak to a supervisor, after a brief hold he told me the same thing and said there was nothing I can do to receive a full refund and that I agreed to this when I purchased the art. He said that my refund would be processed by Park West, then they would send the information to Carnival Cruise Lines and Carnival would be issuing me the final refund.
None of this was ever explain to us on the ship, everyone in the auction that we attended were told that we would have 40 days to see if we like the artwork and if not we can return it for any reason for full refund. So, I called our credit card company and have initiated a dispute of the charges.
I have also filed a complaint with the Better Business Bureau and the Florida state attorney generals office. Never, never, never, will I ever buy anything from Parkwest .
Product or Service Mentioned: Park West Gallery Customer Care.