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Bought 2 pieces of Art on Royal Caribbean Cruise ship in July 2016. We were told the waiting period to receive the paintings was 10 to 12 weeks.

We received the first painting in 3 months. It's December and still did not receive the other painting. Called numerous times and got the run around. They always say the Supervisors are busy in a meeting or out to Lunch.

They don't call back. I called today, December 15 the and still got the run around. I asked for a refund and they said it would take about a month for the cruise line to get the cancellation and procedd a refund through my credit card.

Do not buy art from them if you expect any type of customer service. They are real nice to you when you are buying the art but once the purchase is made , it's a nightmare trying to deal with them.

Product or Service Mentioned: Park West Gallery Delivery Service.

Reason of review: Problem with delivery.

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North Providence, Rhode Island, United States #1313064

File a complaint with the Federal Trade Commission at or call 202-326-2222

Park West Gallery at Sea charges are not acceptable based on a long list of practices common at "art auctions" on cruise ships:

--Violations of the Uniform Commercial Code

--Absence of Detailed Auction Catalogs

--Absence of Disclosure of Detailed Sales Terms and Conditions

--The art work offered for sale at auction is not consigned but wholly owned by the merchant, Park West Gallery --Alcohol Consumption is Encouraged --Merchandise Auctioned is Not Located Aboard Ship, No Opportunity to Inspect --Questionable licensing of independent contractor auctioneers --Certificates of authenticity and appraisals are prepared and signed by an agent of Park West Gallery for an additional fee. Since PWG has a pecuniary interest in all of the work it owns, it is in PWG's interest to inflate appraisals.

--High-Pressure Sales Techniques both during and after the "auction".

Buyers are given inaccurate information about the contract and are pressured at post-sale meetings to upgrade and purchase more items. --Prospective Buyers are Designated to Art Inventory prior to "auction" by sales staff and pressured to bid.


There are too many of us going through the same BS I am in the same boat out alot of money.

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