Bought 2 pieces of Art on Royal Caribbean Cruise ship in July 2016. We were told the waiting period to receive the paintings was 10 to 12 weeks.
We received the first painting in 3 months. It's December and still did not receive the other painting. Called numerous times and got the run around. They always say the Supervisors are busy in a meeting or out to Lunch.
They don't call back. I called today, December 15 the and still got the run around. I asked for a refund and they said it would take about a month for the cruise line to get the cancellation and procedd a refund through my credit card.
Do not buy art from them if you expect any type of customer service. They are real nice to you when you are buying the art but once the purchase is made , it's a nightmare trying to deal with them.
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