Park West Gallery
A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Park West Gallery Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Park West Gallery has 2.1 star rating based on 121 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Artwork on board the ship, Cruise ship events and the artwork, Nice pieces of artwork.
Cons: Customer service, Deliberate delay tactics, Low speed.Recent recommendations regarding this business are as follows: "RUN FROM THEM", "Beware. Read the fine print before signing", "Be sure of what you are getting. Question the rep. Ask if the piece is original or a photo of the original. Really press them when it comes to Park West Gallery. If you look at complaints against Park West you will see the pattern of how they appraise their art. Again Buyer Beware. Had we read the reviews prior to purchasing we would not be in this position.", "Hope they do what thay say they will", "Purchase your art from someone else".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Park West Gallery has 2.1 star rating based on 121 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Artwork on board the ship, Cruise ship events and the artwork, Nice pieces of artwork.
Cons: Customer service, Deliberate delay tactics, Low speed.Recent recommendations regarding this business are as follows: "RUN FROM THEM", "Beware. Read the fine print before signing", "Be sure of what you are getting. Question the rep. Ask if the piece is original or a photo of the original. Really press them when it comes to Park West Gallery. If you look at complaints against Park West you will see the pattern of how they appraise their art. Again Buyer Beware. Had we read the reviews prior to purchasing we would not be in this position.", "Hope they do what thay say they will", "Purchase your art from someone else".
Most users ask Park West Gallery for the refund as a solution to their issues.
Review authors value the most Diversity of Products or Services. Consumers are not pleased with Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Park West Gallery Reviews
"I made a call but it was handled very well and my issue was resolved. Thank you for reaching out."
I just needed to connect with the card company to pay my bill. The person at Park West was very helpful.
"Fraud-Scam"
I was cruising on NCL Joy and was offered a FREE Layaway. When it was time to print our paperwork the printer went down! For a month I tried to get paperwork....
Waymart, Pennsylvania
Fraud-Scam
User's recommendation: RUN FROM THEM
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Southfield, Michigan
Resolved: Misrepresentation of Art by Park West Gallery on NCL
Company fixed the issue and I have been provided with settlement agreement. Issue has been resolved with the entity.
We received the first piece and it was a photo in a frame. It was not an original. We sent it back and cancelled our second piece. Joni the rep refunded the lesser piece and denied the larger refund.
Stated no refunds. But one piece was refunded. We are still fighting for our second piece refund. Going to the BBB, Attorney General, and anyone else that will listen to us.
They can't keep our money. This is not a fair practice. Misrepresentation is fraudulent. Joni should look at making people whole and not trying to keep our money.
Again unfair.
Don't buy art on a ship if you do not know about art, as the rep was presenting to us original art pieces which is why the rep was stating we were getting a great deal on two pieces that are valued at over $4,000.00. Wrong!!!
- Reps are showing you original art
- Be careful about the art original vs photo
Preferred solution: Full refund
User's recommendation: Be sure of what you are getting. Question the rep. Ask if the piece is original or a photo of the original. Really press them when it comes to Park West Gallery. If you look at complaints against Park West you will see the pattern of how they appraise their art. Again Buyer Beware. Had we read the reviews prior to purchasing we would not be in this position.
Flemington, New Jersey
Beware. Crediting vs Refunding
User's recommendation: Beware. Read the fine print before signing
Good Morning, We are sorry to hear that this was your experience. Please send your purchase information to us at PWGReviews@***.com and one of our senior team members will be happy to look further into this for you.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Do Not Purchase from Park West Gallery
If youre ever on a cruise or in one of their store locations- do NOT purchase any artwork from Park West Gallery.
We purchased several expensive pieces from them while on our Hawaiian Cruise. One of the pieces arrived damaged, we contacted them, and they shipped us a replacement frame and told us theyd reimburse us up to $100 to have the frames changed out.
We took it to the framing location and the replacement frame also arrived damaged. We contacted them a second time and they sent another replacement frame. The third replacement frame also arrived damaged. They also informed us that they do not reimburse for reframing, so they lied to us in our first correspondence with them.
After writing a negative review, they reached out to us and offered to give us $250 credit to purchase another piece from them.
We declined because were not going to purchase another piece from them when the first piece we purchased arrived damaged and is now going to cost us additional money to get fixed.
They then came back and agreed to refund us $250.
Today they reached out to us demanding that we sign a letter stating that well remove the negative reviews, agree to never say anything disparaging about them in the future, and once we sign the agreement and AFTER we remove the review that theyll request a refund of $250 from the cruise ship. Im not removing any reviews until AFTER were refunded the money to our card or they send us a check and its cashed.
All we wanted was to receive the item that we paid for in the condition it was supposed to arrive to us.
Preferred solution: Price reduction
Brockton, Massachusetts
Response to Comment Against Park West Gallery Misrepresentation
To Park West Gallery, I am responding to your reply to this issue. Again we were presented with original pieces during our interaction with the PWG Rep.
Then we received a photo of the first piece, such disappointment. We are not stupid, per Joni's response to us. She is a horrible person and should be removed from customer service as she is not an asset to your organization. Her comment was rude, and again she should tell her reps not to present originals.
You don't need a college degree for that. We are looking for a refund for the second piece that was misrepresented to us, so we can move on. We are not in a position to give away $1700 to PWG.
I will reach out again to PWG per your comment to my original comment on this site and any other site I can find to state our dissatisfaction with our misrepresentation issue. Thank you for reaching out to us.
I have responded per the comment from Park West Gallery and to date have not heard back from anyone. PWG's ship representative misrepresented the art that was presented to us and PWG is at fault and should refund our money as we do not wish to pay for photos. Please respond and assist in this matter.
Replying to
Bella Vista, Arkansas
I made a call but it was handled very well and my issue was resolved. Thank you for reaching out.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
New York, New York
Order screwed up Fedx never tried to deliver
Everything got all mixed up from starting on the ship to customer service on the phone. I did not find out everything about buying paintings.
My father in law bought 2 paintings for him selfie and one that he had my 12 year old pick what painting to get for my wife and my selfie as a present for our anniversary. That happened on the morning of the last dpresent for our anniversary. That happened on the morning of the last day full day the salesmen was in on the surprise and was supposed to tell us that the Kincaid painting that we wanted was sold so we weren't able to get it so he was supposed to write up another one as per tender and then we also ordered an actual painting that was separate that we were supposed to get FedEx came to deliver the wrong painting so we sent it back the next day. They were supposed to bring the right painting the next day but FedEx never showed up even though they put that we denied the delivery they never showed up the next day I saw online it they put we denied the second delivery they never showed up.
They just automatically put that we did the same thing as the day before but no one showed up to deliver the dead tree the second delivery they never showed up. They just automatically put that we did the same thing as the day before but no one showed up to deliver the dead tree.
Howard Ashton on tracking We denied the package the day before, but we never even saw them the second day when they were supposed to have delivered the dead tree . No show even though on the tracking it shows that we said we sent back
- You guys made a mistake and then you tried to blame it on me and tried to stick me with the painting
Preferred solution: The painting that I ordered father-in-law worked out something with the salesman and bought the painting for us that morning and he was supposed to tell us it was sold out. We still want the dead tree
User's recommendation: Hope they do what thay say they will
Clifton, New Jersey
Awaiting 6 months for my Micheal Goddard statue I bought on BOP cruise in jsn
We are sorry to hear about this. Please send your purchase information to us at PWGReviews@***.com. One of our senior team members will be happy to look into this for you.
Fort Lauderdale, Florida
Damaged shipment
I'm trying to track down some artwork that was delivered to my phone
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
No deliveries for purched items about 12 weeks ago
- Nice catalog
- Lousy cs
Preferred solution: Deliver product or service ordered
User's recommendation: before buying ask yourself a question if its worse it
Half Moon Bay, California
Awful customer service. Will never buy from park west again. They are scammers
- Awful refund policy and customer service
Preferred solution: Full refund
User's recommendation: Do not buy
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Katy, Texas
Very Unhappy Ex-Customer
User's recommendation: HECK NO
Seaford, Delaware
Pissed off customer
User's recommendation: Purchase your art from someone else
Have not received my Art piece
Preferred solution: Deliver product or service ordered
User's recommendation: More efficient communication with the costumers
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
AWFUL
- Bad customer service and did not receive item i paid for
Preferred solution: Deliver product or service ordered
User's recommendation: Beware
Companies Similar to Park West Gallery
Guy Hepner
“So Christina who works for guy Hepner had a buyer who was interested in 5 of my Keith Haring works of...“
Fords Theatre
“Jada was the sales associate who acted rude and as if the customer was the inconvenience from her being...“
RAW Artists
“I'm embarrassed to say I fell for one of their "shows" in Miami. I'm a photographer in my spare time,...“
Double Wings Art
“ My sister bought canvas art from them while ago and she was very happy with the quality and service....“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
Park West Gallery commented on my comment and asked me to reach out to their PWGReviews. I will reach out and hope to resolve this issue. I will keep you updated on how this is resolved.
Park West Gallery has to refund our money, $1,700 for art we do not have and nor do we want.
Park West Gallery has to refund our money, $1,700 for art we do not have and nor do we want.
Hi Deborah, we are truly sorry to hear that this was your experience. This is not the experience we would want for any of our valued collectors.
Please send your purchase information to us a PWGReviews@***.com and one of our senior team members will be sure to review this and get to the bottom of it for you. Thank you for bringing this to our attention so we can work with you to make it right.