More than one and a half years later (May 2015) and we are still trying to get what we paid Princess Cruises for ($1,200).
We paid for three professionally framed prints and paid $427.00 for shipping. They eventually mailed these, but we were charged another $120 delivery charge.
However, instead of the frames we picked, we received the prints in totally different, ugly frames.
Eventually, months and months of complaining later, we received our chosen frames, but they expected us to pay more additional cost of have our prints framed locally.
Cruise lines are as guilty as they fail to support the customer/purchaser.
Needless to say, we haven't sailed with Princess again and probably never will.
If we ever cruise with any of the other cruise lines which support Park West, we certainly will picket their art auctions, warning potential customers who they are dealing with and what treatment they can expect
Product or Service Mentioned: Photo Frame.
Reason of review: wrong frames.
Monetary Loss: $300.
Preferred solution: Price reduction.
I didn't like: Overall poor.