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More than one and a half years later (May 2015) and we are still trying to get what we paid Princess Cruises for ($1,200).

We paid for three professionally framed prints and paid $427.00 for shipping. They eventually mailed these, but we were charged another $120 delivery charge.

However, instead of the frames we picked, we received the prints in totally different, ugly frames.

Eventually, months and months of complaining later, we received our chosen frames, but they expected us to pay more additional cost of have our prints framed locally.

Cruise lines are as guilty as they fail to support the customer/purchaser.

Needless to say, we haven't sailed with Princess again and probably never will.

If we ever cruise with any of the other cruise lines which support Park West, we certainly will picket their art auctions, warning potential customers who they are dealing with and what treatment they can expect

Product or Service Mentioned: Photo Frame.

Reason of review: wrong frames.

Monetary Loss: $300.

Preferred solution: Price reduction.

I didn't like: Overall poor.

Company wrote 0 public responses to the review from Nov 17, 2016.
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North Providence, Rhode Island, United States #1313048

File a complaint with the Federal Trade Commission at or call 202-326-2222

Park West Gallery at Sea charges are not acceptable based on a long list of practices common at "art auctions" on cruise ships:

--Violations of the Uniform Commercial Code

--Absence of Detailed Auction Catalogs

--Absence of Disclosure of Detailed Sales Terms and Conditions

--The art work offered for sale at auction is not consigned but wholly owned by the merchant, Park West Gallery --Alcohol Consumption is Encouraged --Merchandise Auctioned is Not Located Aboard Ship, No Opportunity to Inspect --Questionable licensing of independent contractor auctioneers --Certificates of authenticity and appraisals are prepared and signed by an agent of Park West Gallery for an additional fee. Since PWG has a pecuniary interest in all of the work it owns, it is in PWG's interest to inflate appraisals.

--High-Pressure Sales Techniques both during and after the "auction".

Buyers are given inaccurate information about the contract and are pressured at post-sale meetings to upgrade and purchase more items. --Prospective Buyers are Designated to Art Inventory prior to "auction" by sales staff and pressured to bid.

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