Purchased 3 pieces of art on cruise in JUL 2017. Received shipment at the end of AUG.
1. PW shipped one painting in wrong color frame and at first acted like I was to blame. When they discovered their mistake they send "oh well..." Not the way to treat polite customers, who are only trying to get what they paid for. Returned that painting and still have received no status updates on this project.
2. Other painting (see photo) has split frame at all four corners. Three small and one huge gap. Whiet dot inside plexiglass grame and fraying on the serigraph itself.
Contacted PW and they sent a garbled voicemail and generic email that someone would be getting in touch soon. Nothing 2 weeks later. 3.
Requested full refund today. I'll be posting in social media forums like this and with Royal Caribbean until I hear back from them.
Product or Service Mentioned: Picture.
Reason of review: Damaged or defective.
Monetary Loss: $3500.
Preferred solution: Full refund.
I liked: Service onboard the ship, Nice pieces of artwork, Sales people were nice.
I didn't like: Non customer service, Late delivery, Defective artwork, Defective frame.